About Us

Frequently Asked Questions

We have answers to many frequently asked questions on our company, products, services, prices, and policies.

General Questions

We have a secure client portal for clients to log-in and submit a credit card or e-check payment. For further information, please click here.

Since chairs come in all shapes and sizes, we recommend that you contact your local GBS office or
Inside Sales Team. Our team will help you find the perfect fit. And of course, we can always custom
manufacture chair covers for your unique requirements.

The linen size depends upon your desired look for the table. We recommend that you contact our
Customer Service Team. They will be happy to assist you in selecting the correct linen size.
Also feel free to use our Table Linen Size Guide, a handy online guide that will help you with all your size options.

Order Policies

Additions prior to ship date are subject to availability. Additional charges may apply.

Once confirmed, the last date to adjust quantities or cancel is 1 week before shipping/delivery date, no refunds or credit will be issued. Orders that require manufacturing to fulfill cannot be downcounted/cancelled upon confirmation.

A 50% deposit is required to confirm your order with final payment/count (1) week prior to your ship date.

Rental Return Questions

Please check the return date on your invoice.

Clients serviced by GBS truck will be picked up on the next route day after the event date.

Clients serviced by UPS are due to ship back the order the next business day after the event. For further instructions, click here.

Please use the provided return bag(s) delivered with your order.

Each linen has an RFID chip sewn onto it, which is scanned out to each specific rental invoice.

Yes, additional charges will apply. For additional questions, please contact our Asset Team at 800.700.6448 or asset@gbslinens.com.

Our rental period is up to seven days. If additional days are needed, additional charges will apply. Please contact our Asset Team at 800.700.6448 or asset@gbslinens.com.


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