Frequently Asked Questions

We have a secure client portal for clients to log-in and submit a credit card or e-check payment. For further information, please click here.

Since chairs come in all shapes and sizes, we recommend that you contact your local GBS office or
Inside Sales Team. Our team will help you find the perfect fit. And of course, we can always custom
manufacture chair covers for your unique requirements.

The linen size depends upon your desired look for the table. We recommend that you contact our
Customer Service Team. They will be happy to assist you in selecting the correct linen size.
Also feel free to use our Table Linen Size Guide, a handy online guide that will help you with all your size options.

Additions prior to ship date are subject to availability. Additional charges may apply.

Once confirmed, the last date to adjust quantities or cancel is 1 week before shipping/delivery date, no refunds or credit will be issued. Orders that require manufacturing to fulfill cannot be downcounted/cancelled upon confirmation.

A 50% deposit is required to confirm your order with final payment/count (1) week prior to your ship date.

Damage Waiver Policy

The Damage Waiver offers required protection for certain types of accidental damage to rented table linens. The waiver fee is a non-refundable charge and is intended to cover single day use of minor, unintentional damages, and loss of use that occur during the normal course of business.

Damages Covered
Normal wear and tear during use, Stains from food and beverage, Red wine, Makeup, Blood, Rust, Sun Bleach, Mildew

Damages NOT Covered
Use of linens for unintended purposes, Cutting or tearing, Permanent marker/ink, Burns, Wax, Paint, Motor oil, Chewing gum, Misc. permanent stains

Important Notes

• Damaged Linens Will Not Be Returned to the Client: Linens that are deemed damaged beyond repair or unusable will not be returned to the client. This policy ensures that damaged linens are properly handled and disposed of.

• The Damage Waiver is not refundable and does not exempt the client from responsibility for excessive or intentional damage, nor does it cover replacement costs for lost or non-returned items.

• Final damage assessment will be determined upon inspection at our facility.
By paying the Damage Waiver fee, you agree to the terms and conditions outlined above. For further clarification, please contact our customer service team.

Please check the return date on your invoice.

Clients serviced by GBS truck will be picked up on the next route day after the event date.

Clients serviced by UPS are due to ship back the order the next business day after the event. For further instructions, click here.

Please use the provided return bag(s) delivered with your order.

Each linen has an RFID chip sewn onto it, which is scanned out to each specific rental invoice.

Yes, additional charges will apply. For additional questions, please contact our Asset Team at 800.700.6448 or asset@gbslinens.com.

Our rental period is up to seven days. If additional days are needed, additional charges will apply. Please contact our Asset Team at 800.700.6448 or asset@gbslinens.com.