FAQ's
Frequently Asked Questions
Looking for quick answers? Explore our FAQs to learn more about GBS Linens, our products, rental and laundry services, pricing,
and policies. We’ve compiled answers to the most common questions to help you get the information you need — fast.
General Questions
Helpie FAQ
- Can GBS Linens help with setup and strike services?Yes. In select regions, we offer linen setup and strike services to support event professionals who want full-service linen handling. Contact your local GBS Linens office to check availability.
- Can I buy linens as well as rent them?Yes. In addition to rentals, GBS Linens offers linen sales for hospitality and event professionals. The benefit? If you need more inventory than you own, you can always rent matching linens from us — ensuring color and fabric consistency for every event.
- Do you provide commercial linen laundry services?Absolutely. GBS Linens operates high-capacity commercial laundry facilities tailored to the hospitality industry. We wash, press, and package thousands of pounds of linens per hour, with every item hung, wrapped, and size-tagged for easy handling.
- How does your linen rental process work?Orders are processed in the order they are received, with a standard 7-day rental period. Items are shipped nationwide in our eco-friendly black canvas bags or delivered locally, depending on your location. Each linen includes an RFID tag for accuracy and must be returned the next business day after your event.
- What happens if linens are damaged or not returned?All linens must be returned the first business day after your event. Missing or damaged items may incur additional replacement fees, as outlined in our rental policies.
- What types of linens does GBS Linens offer for rental?GBS Linens carries one of the largest inventories of rental table linens and accessories in the U.S., with options for weddings, corporate events, galas, and hospitality venues. Our collection includes rounds, banquets, runners, napkins, sashes, and specialty fabrics in a wide range of colors and textures.
- Where does GBS Linens ship?We offer nationwide shipping. All shipments arrive with pre-labeled return packaging for convenience. Free or discounted shipping may also be available depending on your order size and location.
Order Policies
Helpie FAQ
- Can I cancel, change, or return a custom linen order once it’s placed?Because custom linens are made specifically for your order, they cannot be canceled, modified, or refunded once confirmed. All custom linen sales are final. To ensure accuracy, we encourage you to carefully review your order details—such as style, size, color, and quantity—before confirming. If you have any questions before placing your order, our team is happy to assist you.
- Can I make changes to my order?Any additions made prior to the ship date are subject to availability and may incur additional charges.
- Damage Waiver PolicyThe Damage Waiver is a required, non-refundable fee that provides protection against certain types of minor accidental damage to rented linens during normal, single-day event use. It is designed to cover unintentional mishaps and everyday wear so you can focus on your event with peace of mind.
Damages Covered
- The Damage Waiver protects against:
- Normal wear and tear from standard use
- Food and beverage stains (including red wine)
- Makeup stains
- Blood stains
- Rust marks
- Sun bleaching
- Mildew
Damages NOT Covered
- The waiver does not apply to excessive or intentional damage, including:
- Misuse of linens for unintended purposes
- Cuts, tears, or shredding
- Permanent ink or marker stains
- Burns or scorching
- Wax, paint, or motor oil stains
- Chewing gum
- Other permanent, irreparable stains
Important Notes
- Non-return of damaged linens: Linens deemed beyond repair will not be returned to the client. This ensures proper handling and disposal of unusable items.
- Waiver limitations: The Damage Waiver does not cover lost or non-returned items, nor does it apply to excessive or intentional damage. Replacement fees will apply in such cases.
- Final assessment: All damage determinations are made upon inspection at our facility.
- How do I confirm my order?To confirm your order, a 50% deposit is required. Final counts and payment are due one (1) week prior to your ship date.
- What is the Cancellation Policy?Once an order is confirmed, cancellations or quantity adjustments must be made at least 7 days prior to the scheduled shipping or delivery date. After this point, no refunds, credits, or reductions will be issued. Please note: Orders requiring custom manufacturing cannot be reduced or cancelled once confirmed.
Rental Returns
Helpie FAQ
- How do I know which linens belong to my rental order?All items are RFID-tagged and packed together — everything you receive belongs to your order.
- How do I return my rental order?
- Clients serviced by GBS Linens Truck: Rentals will be picked up on the next scheduled route day following your event.
- Clients serviced by UPS: Rentals must be shipped back the next business day after your event using the provided return packaging and label. Click here for full return instructions.
- What date should my rental order be returned?Your invoice includes the exact return date for your rental order,please check there for details.
- What do I use to return my rental order?Your rental order includes pre-labeled return bag(s) — simply reuse these to send everything back.
- What is the Rental Period?Standard rentals are up to 7 days. Additional days may incur extra charges. Contact our Asset Team for assistance: 800.700.6448 or asset@gbslinens.com.
- Will I Be Charged for Late or Unreturned Linens?Yes. To maintain the quality and availability of our rental inventory, fees may apply for linens that are returned late or not returned. If you have questions or need assistance with your order, our Asset Team is here to help: 800.700.6448 or asset@gbslinens.com
