Introducing Our NEW Client Portal!

Q: How do I Log-in?

A: You will need your main order confirmation email on your account. As well as your account number, which is your password.

Q: What is the email address for my account?

A: You can contact our Customer Experience Team or AR Department and they can assist you with that information. We also have a form that you can fill out with the email address you would like to have as your log-in and submit it to our Customer Experience Team.

Q: How do I reset my password?

A: Click on the question mark to the right of the password box. A new window will open for you to submit your email.

Q: Why have I not received my email to reset my password?

A: If you have not received an email within 15 minutes of requesting to reset your password your email you submitted is not in our system. Please contact our Customer Experience Team or AR Department, so they can assist you.

Q: How do I save my credit card information?

A: Click on the blue button in the top righthand corner of the screen. Click on “Billing Info” and begin updating that information. You will also need to click on the “Add/Update Card” button for your credit card information.

Q: How do I make a payment?

A: Locate the order that you would like to make a payment on by clicking on one of the options in the top blue bar. Once you find the order, you will see a double arrow on the righthand side, click on that and make your payment.

Q: How do I print an invoice or payment receipt?

A: On the bottom blue bar in the righthand corner you will see “Select a Report” click on the dropdown menu and make a selection. . It will take a few moments to generate your statement and then click on the printer icon to have the statement open and then click on the print button.

Q: How do I see my statement?

A: On the bottom blue bar in the righthand corner you will see “Select a Report” click on the dropdown menu and make a selection. Then select the date of the statement you would like. It will take a few moments to generate your statement and then click on the printer icon to have the statement open.

If you have any additional questions or need assistance we are always here to assist you! Our Customer Service Team is available Monday through Friday from 9A – 5P and can be reached at 800.700.6448 or OrderDesk@GBSLinens.com.