Our team is continually working on ways to improve our ordering and payment processes. As a result, we are excited to announce the launch of our NEW client portal!
You will now have the flexibility and 24/7 availability to:
· View your quotes, invoices, and statements
· Pay directly to an invoice in real-time
· Now accepting ALL major credit cards
· Save your credit card information
To assist you with our new portal we have gathered together some FAQs to help as you.
Q: How do I
Log-in?
A: You will need your main order
confirmation email on your account. As well as your account number, which
is your password.
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Q: How do I reset
my password?
A: Click on the question mark to the right
of the password box. A new window will open for you to submit your email.
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Q: Why have I not
received my email to reset my password?
A: If you have not received an email within
15 minutes of requesting to reset your password your email you submitted is
not in our system. Please contact our Customer Experience Team or AR Department, so they can assist you.
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Q: How do I save
my credit card information?
A: Click on the blue button in the top
righthand corner of the screen. Click on "Billing Info" and begin
updating that information. You will also need to click on the
"Add/Update Card" button for your credit card information.
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Q: How do I make a
payment?
A: Locate the order that you would like to
make a payment on by clicking on one of the options in the top blue bar.
Once you find the order, you will see a double arrow on the righthand side,
click on that and make your payment.
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Q: How do I print
an invoice or payment receipt?
A: On the bottom blue bar in the righthand
corner you will see "Select a Report" click on the dropdown menu
and make a selection. . It will take a few moments to generate your
statement and then click on the printer icon to have the statement open and
then click on the print button.
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Q: How do I see my
statement?
A: On the bottom blue bar in the righthand
corner you will see "Select a Report" click on the dropdown menu
and make a selection. Then select the date of the statement you would like.
It will take a few moments to generate your statement and then click on the
printer icon to have the statement open.
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If you have any additional questions or need
assistance we are always here to assist you! Our Customer Service Team is
available Monday through Friday from 9A - 5P and can be reached at
800.700.6448 or OrderDesk@GBSLinens.com.
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